Service Broker

Job Description

***Are you:*** *A***Location:** Windsor, ON & Ottawa, ON - We offer in-office and hybrid work flexibility.**Who we are:** *HUB Customer Central* (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.**Why we’re different:** In 2021, HUB won the prestigious *Stevie Award for Employer of the Year - Insurance.* This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.We’re about communities too. HUB/HCC is committed to a formal program – *HUB Gives* – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.**The Role:**As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.Base salary starts at $45,000 annually with a salary progression review after one year.**Responsibilities:*** Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.* Create an effortless experience for our clients.* Communicate with clients by phone, email, chat and/or other method as required.* Process requested changes or renewals.* Actively pursue opportunities to retain and account-round client policies.* Provide claim counseling and assistance to the client within company guidelines.* Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.* Document all details of client requests and conversations in the appropriate system* Refer files requiring approval to the designated individual with recommendations for handling.* Exhibit accountability with regard to readiness in handling client contact opportunities* Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.**Skills and Requirements*** High School diploma* University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required* Previous success in customer service and a strong desire to help customers* Ability to multitask in a contact center environment* Excellent verbal and written communication skills* Ability to stay calm under pressure* Positive and enthusiastic attitude* Desire to work in a dynamic team environment* Bilingual in French and English (an asset)* Insurance experience is not required**The Perks:*** Group Health and Dental Benefits.* RRSP Company Matching Program.* Paid vacation, sick and personal days.* Employee discounts on personal, home and auto insurance policies.* Corporate discounts on gym memberships and other services/products.* Company-paid Employee and Family Assistance Program.* Health and wellness initiatives.* Ongoing recognition programs and opportunities for advancement.**Our Commitment:*** An environment that fosters continuous learning and improvement.* A leadership team dedicated to your growth and success.* To listen. Our employees have great ideas. We implement them.* Appreciation of your efforts. Every day.Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.#WeAreHCCwww.hubcustomercentral.comwww.hubinternational.comDepartment Account Management & ServiceRequired Experience: Less than 1 year of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Hi, we’re HUB.In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.About HUB InternationalHeadquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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